Shipping Policy

Unitedcookers.com does not charge its customers any shipping charges for the order aboveINR 500 however on some products shipping charges is applicable and the same will be specified on the Product Description Page. However , other shipping charges may apply unless specified on the product or on the website.Any other charges, wherever applicable, is prepaid by us and not to be borne by the customer.It is our endeavour to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability.There may be restrictions on accepting orders for delivery in certain pin codes as a product cannot be shipped to those destinations due to legal restrictions or due to the lack of availability of a reliable courier partners to that destination. In such a scenario, the order will not be accepted and a message will be displayed requesting you to provide an alternate pin code.

Currently, each order shall be shipped only to a single shipping address. If you wish to ship products to different addresses, you will need to place different orders

General Information

Below is information that could help you understand our shipping policies, track and contact customer service for refunds or returns.We generally process & ship your order the next day from order booking and will reach you depending on the transit time to your destination. All the products ordered can be expected to be delivered on or before the promising date specified on the Order Confirmation Page while placing the order

If you are still unable to locate your item, contact us

1. OUR COURIER PARTNERS:

Partners

Tracking orders online

Contact number

BlueDartwww.bluedart.com1-860- 233-1234
FirstFlightwww.firstflight.net(prefix city STD code) 39444444
GoJavaswww.gojavas.com0124-4405730
FedExwww.fedex.com/in18004194343
Blazeflashwww.blazeflash.com011- 68888470
Dtdcwww.dtdc.in011-44900000
Gatiwww.gatikwe.com1800-180- 4284

2. Some reasons why tracking information may not be available

Technical issues due to which the tracking information is not updated on our or the courier services company's website

3. UNDELIVERED ORDERS

Orders can remain as not delivered or undelivered due to:

  • Incorrect Address - If the address provided is incomplete or incorrect.
  • Failed delivery Attempt - If the courier partner attempts the delivery but no one is available to receive the order
  • Refused by recipient -If the order is refused by the recipient

4. SHIPPING AND DELIVERY TIMELINES:

5. TRACKING SHIPMENTS

  • Below are the meanings of different status you would see on our site.
  • Handling inaccurate Shipments
  • After you receive your shipment and find that the products delivered does not match the content on the invoice.Please take action as below
    • 1.Short Shipment – If you find a product short
    • 2. Wrong Shipment – if you find that a wrong product has been delivered to you
  • Handling Damaged Shipments
    • 1. Outer Packaging Damage / Tampered
    • 2. Actual Product Damage
  • Shipment Status
    • 1. Order Approved: Order has been successfully placed
    • 2. In Process: The product(s) from the Order No (XXXXXXXX) are ready to be shipped
    • 3. Shipped: The product(s) from the Order No (XXXXXXXX) are handed over to the LSP partner
    • 4. Delivered: The product(s) from the Order No (XXXXXXXX) are successfully delivered.